Heads Up: Calling Comcast First Might Mess Up Your System (But We Can Help!)
We know how frustrating it can be when your internet, phone, or TV acts up. Sometimes, the first instinct is to call Comcast for troubleshooting. Here's a quick heads-up about a potential snag:
Comcast's troubleshooting often involves resetting your gateway to factory settings. While this helps them diagnose issues, it can also erase specific settings needed for our installed devices to function. This can leave you with a whole new set of problems!
The good news? We can help!
Our technicians often face this scenario and are prepared:
- Detailed Notes: We keep extensive records for each account, including any special gateway settings required by our equipment.
- Trained Staff: Our team knows exactly how to reconfigure your Comcast gateway after a reset.
Here's How to Avoid the Hassle:
Before calling Comcast for internet, phone, or TV issues, if you have equipment installed by us, please do one of these:
- Give us a call! We can often troubleshoot remotely and figure out a solution.
- Submit a service ticket. This lets us know of the problem and allows us to prepare for any needed gateway adjustments.
By contacting us first, we can minimize downtime and get your system back up and running smoothly, fast!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article