Remote Support Services

Created by Nicholas Longnecker, Modified on Tue, 3 Feb at 1:26 PM by Nicholas Longnecker

Pro Video Engineering utilizes TeamViewer Enterprise to provide secure, enterprise-grade remote support. Our approach emphasizes cybersecurity, access control, accountability, and compliance. Remote support is used exclusively for legitimate operational needs and in accordance with internal policies and customer requirements.

Access and Authentication

All TeamViewer accounts are protected with mandatory two-factor authentication (2FA).
Access is limited to authorized employees, identified by full names and domain-based email addresses.
Credentials alone are insufficient to gain access.

Session Security

Remote sessions use end-to-end encryption with RSA public/private key exchange and AES-256 session encryption.
These measures prevent interception or unauthorized viewing of sessions.

Access Controls & Device Management

Role-based access restricts permissions to only what each technician requires.
Devices are centrally managed, and unattended access is carefully configured and logged.
Features like trusted devices, IP allow-listing, session confirmations, timeout policies, and brute-force protection further enhance security.

Session Logging & Auditing

All sessions are fully logged.
Connection history and session records provide accountability, traceability, and audit support.

Temporary Files

Any files downloaded during a session are temporary and automatically removed when the session ends.

Disclaimer / Customer Consent

By downloading and running TeamViewer QuickSupport, you consent to a secure remote session. You may end the session at any time. Pro Video Engineering is not responsible for pre-existing system issues, software, or data outside the scope of the support session. Customers are responsible for backups and safeguarding sensitive information on their devices.

How to Get Support

First Make a support ticket by clicking on the Submit a ticket button at the top right of this page. Do not proceed until you have first made a ticket!
Navigate your web browser to www.ProVideoNJ.com and Click the “Remote Support” button on the home page, download the QuickSupport app. Run it with admin rights and provide the ID shown to our technician. The connection will be secure, encrypted, and logged for accountability.