Using Antivirus Software with exacqVision

Antivirus Configuration

As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite.

To permit antivirus software to work with exacqVision software, the following file extensions need to be exempted from scans:

• .PS
• .PSI

NOTE: As an alternative, you could also exclude the data drive you are using to store video.

It is also recommended to exempt certain files if they are targeted by scans:

• winio.ps1 script is part of sysmgmtpi which monitors the health of the server and drives.
  The winio64.sys is the driver that allows part of that functionality.

If your antivirus protection suite has a firewall, the following must also be exempted:

exacqVision Client
exacqVision Server
exacqVision Web Service

Additional Notes

• Most systems require a restart after changing the configuration. Within some antivirus suites, settings might revert after the restart (this activity has been specifically observed with the Avast antivirus suite in the past). It is recommended that you double-check your settings after the restart to verify that your exclusions and exceptions have been saved.
  
  
• On an exacqVision Client workstation machine, the only exception needed is for the exacqVision Client software.
  
  
• Some suites, such as Kaspersky Endpoint 10, also install components on the NIC driver to monitor network traffic. It is recommended that these be disabled if you see a performance decrease or inability to connect to cameras after this component has been enabled.
  
  
• Best practice is not to use multiple antivirus applications on the same system as these can often conflict with each other.
  
  

Timestamp issues

If you are using antivirus software and you see an incorrect timestamp in live video windows or you cannot successfully search for video in a specified time and date range, the antivirus software might be preventing the exacqVision Server from correctly identifying its own IP address. This has been known to occur when using Trend Micro OfficeScan and other antivirus software.

To resolve this issue, you must enter the IP address of the exacqVision server in the IP Camera Time Server field on the System page’s Date/Time tab.